000			02340 a2200229 4500
008			250614b |||||||| |||| 00| 0 eng d
020			_a9781647826291
082			_a658.4092 RAM
100			_aRamanna, Karthik
245			_aAge of outrage: how to lead in a polarized world
260			_aBoston, Massachusetts: _bHarvard Business Review Press, _c2024.
300			_aix, 225 p.: _bill.; hbk.: _c25 cm.
504			_aA first-of-its-kind look at the outrage gripping organizations worldwide--and how leaders can respond to it. Outrage is everywhere--on the left and on the right--and many companies have found themselves in the crosshairs. GoFundMe was pressured to cut off funding to protesting truckers in Ottawa. Disney's CEO was dragged down for mishandling both sides of Florida's "Don't Say Gay" law. Facebook and other tech companies have been accused of manipulating elections in many countries and by many parties. People are angry with the world--in some cases, rightfully so--and now view companies as they do governments, as targets of their wrath and potential forces for social change. Managing outrage has moved from being an occasional leadership challenge, like handling a PR crisis, to a necessary and critical leadership capability, like strategic thinking or financial acumen. Based on his popular University of Oxford leadership course and case studies on organizations such as IKEA, Nestle, the Vatican, and others, Karthik Ramanna offers practical steps to make sense of the outrage, work with relevant stakeholders to progress through it, and emerge stronger for it. Ramanna's pragmatic framework, developed through years of experience with organizations, helps leaders "turn down the temperature," analyze root causes, develop and implement responses that are mission-consistent, and build resilience. The Age of Outrage is an essential guide for leaders and their teams in this new era of polarization. https://store.hbr.org/product/the-age-of-outrage-how-to-lead-in-a-polarized-world/10691?srsltid=AfmBOorLtNKp6NHnTJHhCvv2xza7WzmpsU5mgGqliL05pIZogbzbd9Kw
520			_aIncludes Index and Notes
650			_aManagement
650			_aExecutive
650			_aLeadership
650			_aOrganizational Culture
650			_aIncome Inequality
650			_aCrisis Management
942			_cTD _2ddc
999			_c62476 _d62476