000			02091 a2200253 4500
999			_c50834 _d50834
008			190926b ||||| |||| 00| 0 eng d
020			_a9781633692152
082			_a658.4 GAL
100			_aGallo, Amy
245			_aHBR guide to dealing with conflict
260			_bHarvard Business Review Press, _c2017 _aBoston:
300			_axxviii; 193p. _bpb; _c23 cm
365			_aINR _b599.00
440			_aHarvard Business Review guides
520			_aWhile some of us enjoy a lively debate with colleagues and others prefer to suppress our feelings over disagreements, we all struggle with conflict at work. Every day we navigate an office full of competing interests, clashing personalities, limited time and resources, and fragile egos. Sure, we share the same overarching goals as our colleagues, but we don't always agree on how to achieve them. We work differently. We rub each other the wrong way. We jockey for position. How can you deal with conflict at work in a way that is both professional and productive--where it improves both your work and your relationships? You start by understanding whether you generally seek or avoid conflict, identifying the most frequent reasons for disagreement, and knowing what approaches work for what scenarios. Then, if you decide to address a particular conflict, you use that information to plan and conduct a productive conversation. The HBR Guide to Dealing with Conflict at Work will give you the advice you need to: Understand the most common sources of conflict Explore your options for addressing a disagreement Recognize whether you--and your counterpart--typically seek or avoid conflict Prepare for and engage in a difficult conversation Manage your and your counterpart's emotions Develop a resolution together Know when to walk away--
650			_aConflict Management.
650			_aWork Environment.
650			_aInterpersonal Communication.
650			_aPsychology.
650			_aBehaviour.
650			_aInterpersonal Skills.
650			_aPersonnel Management -- Handbooks, Manuals, etc.
942			_2ddc _cTD