000 | 01105nam a2200421 454500 | ||
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008 | 160319b2013 xxu||||| |||| 00| 0 eng d | ||
015 |
_2 _a |
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016 |
_2 _a |
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020 | _a9781620360057 | ||
040 |
_a _c _d |
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050 |
_a _b |
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082 | _a378.1010973 MAR | ||
100 | _aMartinez, Mario, | ||
222 |
_a _b |
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245 |
_aCreating a service culture in higher education administration _b _cby Mario Martinez, Brandy Smith, and Katie Humphreys |
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250 |
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260 |
_6 _aSterling _bSoft Skills Pros _c2013 |
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300 |
_axv, 116 p.: _bill; _c23 cm. |
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310 |
_a _b |
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440 |
_a _v |
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500 |
_3 _aIncludes bibliographical references and index |
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611 |
_a _c |
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653 | _aHigher education | ||
653 | _aEducation, Higher | ||
653 | _aUnited States | ||
653 | _aAdministration | ||
653 | _aUniversities and colleges | ||
653 | _aCustomer services | ||
700 | _aHumphreys, Katie, | ||
700 | _aSmith, Brandy, | ||
906 |
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923 |
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925 |
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_w _t _p _i _h _b |
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_c37491 _d37491 |