TY  - BOOK
AU  - Bielskas, Amanda 
AU  - Dreyer, Kathleen M. 
TI  - IM and SMS reference services for libraries
SN  - 9781555707828
U1  - 025 
PY  - 2012///
CY  - Chicago: 
PB  - ALA TechSource, 
KW  - Chat reference services--Libraries
KW  - Reference services--Libraries
N1  - Includes index and references
ER  -