TY  - GEN
AU  - Stone, Douglas 
AU  - Heen, Sheila
TI  - Thanks for the feedback: the science and art of receiving feedback well (even when it is off base, unfair, poorly delivered, and frankly, you're not in the mood)
SN  - 9780143127130
U1  - 153.68 
PY  - 2015///
CY  - New York
PB  - Penguin Books
KW  - Interpersonal communication
KW  - Feedback--Psychology
KW  - Personal criticism
KW  - Communication
KW  - Listening skills
KW  - Interpersonal relations
N1  - Includes notes, index and references
N2  - Douglas Stone and Sheila Heen have spent the past fifteen years working with corporations, nonprofits, governments, and families to determine what helps us learn and what gets in our way. In Thanks for the Feedback, they explain why receiving feedback is so crucial yet so challenging, offering a simple framework and powerful tools to help us take on life’s blizzard of offhand comments, annual evaluations, and unsolicited input with curiosity and grace. They blend the latest insights from neuroscience and psychology with practical, hard-headed advice. Thanks for the Feedback is destined to become a classic in the fields of leadership, organizational behavior, and education.

https://www.penguinrandomhouse.com/books/313485/thanks-for-the-feedback-by-douglas-stone-and-sheila-heen
ER  -