TY  - GEN
AU  - Harvard Business Review
TI  - Mindful listening
SN  - 9781633696679
U1  - 153.6 HAR 
PY  - 2019///
CY  - Boston
PB  - Harvard Business Review Press
KW  - Psychology
KW  - Mental Processes
KW  - Intelligence
KW  - Great Listeners
KW  - Internal Barriers
KW  - Emotions
KW  - Leaders
KW  - Empathy
KW  - Point of View
KW  - Interview
KW  - Attention
KW  - Colleague
KW  - Helping People
KW  - Critical Voices
N1  - Includes bibliographical references and index
N2  - Listening is a critical skill for leaders and managers alike, but it's not as easy as it sounds. We often get distracted by what we want to say, rather than focusing on what someone else wants us to hear. But by listening well, you can engage employees, promote the discovery of ideas, and clarify your own thinking. In this book, you'll learn from the latest research what prevents you from hearing others, when to focus on your inner voice, and how to converse more effectively, so you better understand your counterpart's emotions and point of view. How to be human at work. HBR's Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master
ER  -