TY  - GEN
AU  - Harvard Business Review
TI  - Dealing with difficult people
SN  - 9781633696082
U1  - 658.3 HAR 
PY  - 2018///
CY  - Boston
PB  - Harvard Business Review Press
KW  - General Management
KW  - Stressful Conversations
KW  - Emotionally Entangled
KW  - Stressed
KW  - Passive Colleague
KW  - Aggressive Colleague
KW  - Victories
KW  - Personalities Clash
N1  - Includes index
N2  - At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you get past passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues--and how to build the empathy and resilience to make those relationships more productive
ER  -