TY  - BOOK
AU  - Thomsett-Scott, Beth C. ,
TI  - Designing and implementing virtual reference services: a LITA guide
SN  - 9781555708993
U1  - 025.52 DES  
PY  - 2013///
CY  - New york
PB  - American Library Association
KW  - Library operations
KW  - LITA guide
KW  - Electronic reference services
N1  - Includes bibliographical references and index
ER  -