Thomsett-Scott, Beth C. , Designing and implementing virtual reference services: a LITA guide edited by Beth C. Thomsett-Scott - - New york American Library Association 2013 - 152p.: 23 cm. - - . Includes bibliographical references and index ISBN: 9781555708993 = Nat. Bib. No.: Nat. Bib. Agency Control No.: Subjects--Meeting Names: Subjects--Index Terms: Library operations LITA guide Electronic reference services LC Class. No.: / Dewey Class. No.: 025.52 DES