TY  - BOOK
AU  - Patterson, Kerry.,
TI  - Crucial conversations: tools for talking when stakes are high
SN  - 9780071771320
U1  - 153.6  PAT 
PY  - 2012///
CY  - New York
PB  - McGraw Hill
KW  - Mental processes & intelligence
KW  - Interpersonal communication
KW  - Interpersonal relations
N1  - Includes bibliographical references and index.
ER  -