Patterson, Kerry., Crucial conversations: tools for talking when stakes are high by Kerry Patterson - 2nd ed. . - New York: McGraw Hill, 2012. - xviii, 244 p.: 23cm. - - . Includes bibliographical references and index. ISBN: 9780071771320 = Nat. Bib. No.: Nat. Bib. Agency Control No.: Subjects--Meeting Names: Subjects--Index Terms: Mental processes & intelligence Interpersonal communication. Interpersonal relations. LC Class. No.: / Dewey Class. No.: 153.6 PAT