TY - BOOK AU - Kotter, John P., TI - John P. Kotter on what leaders really do T2 - The Harvard business review book series SN - 9780875848976 U1 - 658.4092 KOT PY - 1999/// CY - Boston, Mass. PB - Harvard Business School Press N1 - Includes Bibliography: p. 173-176 and Index. ER -