Dealing with difficult people

By:

Harvard Business Review

Series: HBR Emotional Intelligence SeriesPublication details: Harvard Business Review Press, 2018. Boston:Description: viii, 141 p.; pb; 18 cmISBN:

9781633696082

Subject(s):

DDC classification:

658.3 HAR

Summary: At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you get past passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues--and how to build the empathy and resilience to make those relationships more productive.

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Holdings
Item type	Current library	Collection	Call number	Copy number	Status	Date due	Barcode
Books	IIT Gandhinagar General Stacks	General	658.3 HAR (Browse shelf(Opens below))	1	Available		029488

Includes index.

At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you get past passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues--and how to build the empathy and resilience to make those relationships more productive.

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